When you use our
Services, we may collect your personal information. This includes:
information (including but not limited to Name, Email Address, Address, Phone
information (including but not limited to Gender, Age, Ethnicity)
address, standard web log information
and billing information
and classified ad content
and similar tracking technologies
information required by law
We may collect your
you directly during the creation of your account.
you directly during the verification of your account.
others when they import or sync email accounts with us or send registrations
our partners and affiliates.
any third party.
1.2 Use personal Information
1.2.1 For site functions
First and foremost, your
personal information allows us to provide the Eco Mall site’s services to you,
and also to improve the site and products. When making a sale or purchase,
information such as email address, shipping address, and billing and payment
information will be shared with the other member involved. We expect that both
parties will respect the privacy of the other member.
Collecting your personal information allows us to give you access to your purchase history, feedback ratings, and other functions.
1.2.2 Allows Use to
The personal information we collect allows you to be connected with Eco Mall' latest announcements, deals, and events. If you would like to opt out of our mailing list, you may do so from within your account settings. This also allows us to communicate with you about updated policies.
Advertisements and Marketing
record the purchases that users make, as well as the pages which visitors
browse when visiting the site. This allows us to make the site easier for you
to browse, and also allows us to gather data to understand your interests and
buying patterns. We may use this to help us deliver relevant advertising to
you. Please note that this will not stop general advertisements from being
presented, only customized advertisements based on your interest.
We do not recommend that you turn off cookies through your browser, as some cookies are necessary for the site to function properly.
1.2.4 Enforce our
policies and resolve disputes
We use your personal
information to verify and authenticate your identity. This allows us to enforce
or apply our terms and conditions.
We may release Personal
Information if we believe release is appropriate for legal compliance and law
enforcement. This may include facilitating court proceeding, protecting the
rights, property, or safety of Eco Mall, our users, or others.
1.3 Accessing personal
Eco Mall will retain your personal details only if necessary, to resolve disputes and ensure compliance with our Terms and Conditions, and for other possible reasons. However, we may delete your personal information if we decide it is no longer needed.
1.4 Eco Mall chat system
We provide an instant messaging system, in which you can communicate directly with us or other users and stores. The chat system may be monitored to enforce our terms and conditions. For example, monitoring the chat systems help us ensure that users do not misuse the chat system to avoid Eco Mall’ fees.
Eco Mall takes the security of your personal information seriously. We have security tools in place to ensure that it is secure, and is not accessed by any unauthorised party. We don't store your credit card information on our site. We encrypt sensitive information, such as passwords. However, we are not responsible for any breaches and do not guarantee that your information will remain private. We are not responsible for privacy practices of other third-party websites.
1.6 Sharing information
We share your Personal Information with
service providers to help us provide our services and fulfil our contracts with
If we are involved in a merger, we may
share this information with another company.
We may share information with a third
party E.g. sending physical letters to you. We require the third party to
take precautions, but we are not responsible for their negligence.
Other members, to resolve a dispute after
signing a dispute tribunal form.
Legal authorities, if required in cases of
suspected fraud or law enforcement purposes.
2. Intellectual Rights Policy
2.1 Intellectual Rights
rights give the owner exclusive rights over their brand, innovation or idea.
Intellectual Properties includes trademarks, patents and designs. At Eco Mall,
we strive to create a fair and trustworthy marketplace. Hence, we require our
sellers to comply with intellectual property laws. This policy covers rules we
expect sellers to adhere to in regards to intellectual rights policy, actions
that we may take and a guide to report an infringement.
not sell any replica or counterfeit products on Eco Mall.
not mislead potential buyers by listing your product with another brand's name.
You may, however, add that your product is compatible with another brand. For
example; Wasabi power batteries compatible with GoPro camera.
must ensure that your listing’s text and picture are your own and not
copies of another website, unless you have written permission.
Reporting an infringement
If you believe another user has violated this policy, and you will like to report an alleged infringement, you may contact us.
Eco Mall will
not be held responsible for any Intellectual Property Infringements by sellers
on our site.
3. Feedback and Review Policy
3.1 Trade feedback and
After a transaction is
carried out, Eco Mall will invite both parties to leave feedback on their
experience with the other party. After a product purchase is complete, we will
invite the buyer to leave a review on the product they bought.
Eco Mall’s feedback and
review system allows members to comment on their trading experience with their
transaction partner. We believe feedback is important because it may influence
a user’s decision before they carry out a transaction with another particular
member. Having a feedback system also helps to maintain a high standard of
trading on the Eco Mall website.
To ensure that this
feature maintains its purpose, Eco Mall requires you to comply with these
that your feedback is honest and factual.
sure that your feedback is relevant to the transaction.
the feedback system to improve your score, hence enhancing your reputation. Eco
Mall rewards highly rated stores by awarding them a Gold Store status. We
highly discourage users placing dishonest feedback with the intent
of receiving positive feedback in exchange
another member with leaving negative feedback unreasonably to manipulate them.
or use crude language in your feedback.
offensive feedback or defamatory statements attacking another member, rather
than commenting on the transaction.
the other trader’s personal information in your feedback.
Eco Mall has the right to edit or remove any feedback that does not follow this policy. We may also remove feedback if the user leaving feedback is no longer a member or has had their account suspended or removed, or if we decided that the feedback was inappropriate for any other reasons not stated in this policy.
3.2 Disagree with
If you disagree with
feedback about you, there are certain actions you can take. Firstly, you can
contact the other trader and try to resolve the issue with them. If you think
that their feedback does not comply with our policies, you may click on “Flag
this feedback”, which will allow an Eco Mall team member to review it.
Finally, you may respond to their feedback or open a dispute.